Bringing A Support Person To Virtual Visits

Dr. S. Langford December 7, 2025

Bringing A Support Person To Virtual Visits

Introduction

Telehealth, also known as virtual care, allows patients in Canada to connect with healthcare providers using technology. This method lets people receive medical advice, diagnosis, and treatment without visiting a clinic in person. It saves time, reduces travel, and helps maintain safety, especially during health crises.

One important aspect of telehealth is Bringing A Support Person To Virtual Visits. Having a trusted person join a virtual appointment can improve communication and provide emotional support. This is especially helpful for those who may feel anxious or have difficulty understanding medical information.

Virtual care matters because it makes healthcare more accessible. It benefits people living in remote areas, those with mobility challenges, and anyone with a busy schedule. By using telehealth, patients can:

Speak with doctors or nurses from home
Get quick answers to health questions
Manage ongoing conditions more easily
Reduce exposure to contagious illnesses

Understanding telehealth and how to include a support person can help Canadians get the most from their virtual visits. This approach ensures care is both effective and comfortable for everyone involved.

Medically reviewed by SASI Medical Review Board.

What is telehealth in Canada?

Telehealth in Canada allows patients to access healthcare services remotely. It uses technology such as phone calls, video conferencing, and secure messaging to connect patients with healthcare providers. This approach helps reduce travel time and wait times, making care more convenient.

Virtual visits can include:

Phone consultations with doctors or nurses
Video appointments for more interactive care
Secure messaging to ask questions or share updates

Each province or territory may have different rules and platforms for telehealth. It is important to check local guidelines to understand how services are delivered in your area.

When using telehealth, patients often wonder about bringing a support person to virtual visits. Having a family member or friend join can provide comfort and help with communication. Policies on bringing a support person vary, so it is best to confirm with your healthcare provider before the appointment.

When telehealth is appropriate (and when it is not)

Telehealth offers a convenient way to access healthcare for many common concerns. It works well for follow-up visits, medication reviews, minor illnesses, and mental health support. For example, you can discuss cold symptoms, manage chronic conditions, or get advice on mild skin rashes through a virtual visit.

However, some situations require in-person care or emergency attention. If you experience chest pain, severe shortness of breath, sudden weakness, or uncontrolled bleeding, seek emergency care immediately. In-person visits are also better for physical exams, diagnostic tests, or procedures that cannot be done remotely.

When to choose telehealth

Follow-up on ongoing treatments
Medication adjustments and reviews
Mild infections like colds or flu
Minor skin issues or rashes
Mental health counselling and support

When to see a healthcare provider in person

Severe or worsening symptoms
Need for physical examination or tests
Injuries requiring stitches or imaging
Signs of serious illness or emergency

Bringing a support person to virtual visits can help you communicate clearly and remember important details. They can also assist if you feel anxious or have difficulty using technology. Always prepare for your telehealth appointment by listing your symptoms and questions ahead of time.

How to access telehealth services

Canadians can access telehealth services through several common channels. These options help connect patients with healthcare providers without needing to visit a clinic in person.

Family doctors

Many family doctors offer virtual appointments by phone or video. Patients should contact their doctor’s office to learn about available telehealth options and how to book a visit.

Provincial nurse lines

Each province typically provides a nurse advice line. These services offer free health advice and can guide patients on whether to seek further care through telehealth or in-person visits.

Walk-in virtual clinics

Virtual walk-in clinics allow patients to see a healthcare provider without an appointment. These clinics often operate through websites or apps and can be a convenient option for minor health concerns.

Employer benefits and private platforms

Some employers include telehealth services as part of their benefits package.
Private telehealth platforms also offer access to healthcare professionals for a fee.

Patients should check local resources and plan-specific details to understand which telehealth services are available to them. Bringing A Support Person To Virtual Visits can be helpful, so it is important to ask about policies regarding additional participants during appointments.

What to expect from a telehealth appointment

Booking a telehealth appointment is simple. You usually schedule it online or by phone. Before your visit, you may need to provide consent for virtual care. This ensures you understand how your information will be used and protected.

On the day of your appointment, check your technology. A stable internet connection, a working camera, and a microphone are essential. Most platforms work on smartphones, tablets, or computers. If you have questions about the technology, support is often available before your visit.

During the appointment

The clinician will review your health concerns and may ask you to show symptoms via video. They can provide advice, diagnose some conditions, and prescribe medications when appropriate. However, some tests and treatments require in-person visits.

Documentation of your visit is kept confidential and added to your medical record. If needed, prescriptions can be sent electronically to your pharmacy.

Follow-up and support

After your appointment, you might receive instructions for follow-up care or referrals. You can often book another virtual visit if necessary.

Consider bringing a support person to virtual visits if you want help communicating or remembering details.
Make sure your support person is in a private space and consents to participate.

Benefits and limitations of bringing a support person to virtual visits

Bringing A Support Person To Virtual Visits offers several advantages, but it also comes with some challenges. Understanding both sides helps patients make informed decisions about their care.

Advantages

Convenience: Virtual visits save time by eliminating the need to travel to a clinic or hospital.
Access in remote areas: Patients living far from healthcare centres can connect with providers more easily.
Less travel stress: Avoiding transportation reduces fatigue and costs, especially for those with mobility issues.
Support person involvement: Having a trusted individual join the visit can improve communication and comfort.

Limitations

No physical exam: Some conditions require hands-on assessment, which virtual visits cannot provide.
Technology issues: Poor internet connections or unfamiliar devices may disrupt the appointment.
Privacy concerns: Ensuring a secure and private environment can be challenging, especially at home.
Support person logistics: Coordinating schedules and technology for multiple participants may complicate the visit.

Overall, Bringing A Support Person To Virtual Visits can enhance the experience but requires careful planning to address its limitations.

Privacy, security, and safety in telehealth

Virtual visits use secure platforms designed to protect your privacy and keep your information confidential. Health providers often choose systems that meet strict Canadian privacy laws. These platforms encrypt data to prevent unauthorized access during your appointment.

Common tools include video conferencing apps approved by healthcare organizations. These apps limit who can join your session and often require passwords or unique meeting IDs. This helps ensure only you and your care team participate.

How you can protect your information

Choose a private, quiet space for your virtual visit to avoid interruptions.
Use a secure internet connection, such as a trusted home Wi-Fi network.
Keep your device’s software and security settings up to date.
Do not share meeting links or passwords with others.
Log out of the platform after your appointment ends.

When bringing a support person to virtual visits, discuss privacy concerns beforehand. Make sure everyone understands the importance of confidentiality. Your support person should join from a private location and avoid recording the session without permission.

Tips to prepare for a telehealth visit

Preparing well can make your telehealth visit smoother and more effective. Here are some practical steps to help you get ready.

Gather important information

Make a list of your current symptoms, including when they started and how severe they are.
Prepare a complete list of medications, including doses and how often you take them.
Have recent test results or medical records handy to share with your clinician if needed.

Check your technology

Test your internet connection to ensure it is stable and fast enough for video calls.
Charge your device or keep it plugged in during the visit.
Make sure your camera, microphone, and speakers work properly.

Create a comfortable environment

Find a quiet, well-lit space where you won’t be interrupted.
Use headphones if possible to improve audio quality and privacy.

Prepare questions and support

Write down any questions or concerns you want to discuss. This helps you remember important points during the visit.

Consider the benefits of Bringing A Support Person To Virtual Visits. A trusted friend or family member can help you communicate clearly and remember advice from your clinician.

FAQs

Can I bring a support person to my virtual visit?

Yes, you can bring a support person to your virtual visit. They can join the call to help you communicate or provide comfort during the appointment.

How do I include a support person in a telehealth session?

Simply share the meeting link or access details with your support person. Make sure they have a quiet space and a device with a camera and microphone.

Are there any privacy concerns when a support person joins?

Your privacy remains protected. Ensure your support person understands confidentiality and agrees to keep your health information private.

Can a support person help with technical issues during the visit?

Yes, a support person can assist with technical problems like connecting to the call or adjusting audio and video settings.

Does bringing a support person affect the quality of care?

Bringing a support person often improves communication and comfort, which can lead to better care and understanding during your virtual visit.

Summary

Bringing a support person to virtual visits can improve communication and comfort during telehealth appointments. It helps patients feel more confident and ensures important information is understood. However, telehealth should be used appropriately, based on the type of care needed.

Remember these key points when considering virtual visits:

Use telehealth for routine check-ups, follow-ups, and non-urgent concerns.
Bring a support person if you need help asking questions or understanding medical advice.
Ensure your technology is ready to avoid disruptions during the visit.
Respect privacy and confidentiality when including others in your appointment.

If symptoms worsen or you face an emergency, seek in-person care immediately. Telehealth complements traditional care but does not replace urgent or hands-on medical attention. By using virtual visits wisely and involving a support person when helpful, you can get the best care possible from home.

Bringing A Support Person To Virtual Visits

Bringing A Support Person To Virtual Visits

Introduction

What is telehealth in Canada?