Is it normal to need multiple telehealth appointments

Dr. S. Langford December 24, 2025

Is it normal to need multiple telehealth appointments

Introduction

Telehealth, also known as virtual care, allows Canadians to consult healthcare providers using technology like phones, computers, or tablets. This method helps people get medical advice without visiting a clinic in person. Understanding telehealth is important because it changes how we access healthcare, making it more convenient and often faster.

Many wonder, “Is it normal to need multiple telehealth appointments?” The answer depends on the health issue and the care plan. Some conditions require follow-up visits to monitor progress or adjust treatment. Others may be resolved in a single session.

Medically reviewed by SASI Medical Review Board.

Why Telehealth Matters

Improves access to healthcare, especially in remote areas
Reduces travel time and costs for patients
Supports ongoing care through easy follow-ups
Helps manage chronic conditions with regular check-ins

By using telehealth, Canadians can stay connected with their healthcare team more easily. This approach supports better health outcomes and fits well with busy lifestyles. Knowing when and why multiple telehealth appointments might be needed helps patients feel more comfortable with virtual care.

What is telehealth in Canada?

Telehealth in Canada allows patients to access healthcare services remotely. It uses technology such as phone calls, video chats, and secure messaging to connect patients with healthcare providers. This approach helps reduce travel time and wait periods, making healthcare more convenient.

Virtual visits can include:

Consultations by phone
Video appointments with doctors or specialists
Secure messaging for follow-ups or questions

Each province or territory may have different rules and platforms for telehealth services. These variations reflect local healthcare policies and resources. Patients should check with their regional health authority to understand how telehealth works in their area.

Is it normal to need multiple telehealth appointments? Yes, it can be. Some health issues require ongoing monitoring or several discussions to manage effectively. Telehealth makes it easier to schedule these follow-ups without visiting a clinic in person.

When telehealth is appropriate (and when it is not)

Telehealth works well for many common health concerns. It allows you to consult a healthcare provider from home, saving time and travel. Examples include colds, minor infections, allergies, skin rashes, and follow-up visits for chronic conditions like diabetes or high blood pressure.

However, some situations require in-person care or emergency attention. If you experience severe chest pain, difficulty breathing, sudden weakness, or uncontrolled bleeding, seek emergency care immediately. In-person visits are also better for physical exams, lab tests, or imaging that telehealth cannot provide.

When telehealth is a good choice

Mild cold or flu symptoms
Prescription refills and medication questions
Skin issues like rashes or minor wounds
Chronic condition check-ins
mental health support and counselling

When to choose in-person or emergency care

Severe or worsening symptoms
Signs of stroke or heart attack
High fever that does not improve
Need for physical examination or tests
Injuries requiring stitches or urgent treatment

Many people wonder, “Is it normal to need multiple telehealth appointments?” Yes, it can be normal, especially for ongoing issues or when symptoms change. Your provider may want to monitor your progress or adjust treatment. If you feel unsure, ask your healthcare provider when an in-person visit might be better.

How to access telehealth services

Canadians have several options to access telehealth services. These options vary by province and individual health plans, so it is important to check local details before booking an appointment.

Common ways to connect

Family doctors: Many family physicians offer virtual visits by phone or video. This is often the first step for non-urgent health concerns.
Provincial nurse lines: Most provinces provide free nurse advice lines. Nurses can assess symptoms and guide patients to the right care.
Walk-in virtual clinics: These clinics allow patients to see a healthcare provider without an appointment. They are useful for minor issues or when a family doctor is unavailable.
Employer benefits: Some workplaces include telehealth services as part of their health plans. Employees should review their benefits to learn what is covered.
Private platforms: Private companies offer telehealth services for a fee. These platforms often provide quick access to specialists or second opinions.

Is it normal to need multiple telehealth appointments? Yes, depending on the condition, follow-up visits may be necessary to monitor progress or adjust treatment. Always confirm coverage and access rules with your provider or plan before scheduling.

What to expect from a telehealth appointment

Telehealth appointments offer a convenient way to connect with healthcare providers from home. Here is what typically happens during a virtual visit.

Booking your appointment

You can book a telehealth visit online or by phone. Choose a time that suits you and confirm your contact details.

Before the appointment, you will be asked to give consent for the virtual visit. Make sure your device is charged and you have a quiet, private space.

Technology setup

Most telehealth visits use video calls. You may need to download an app or use a web browser. Test your camera and microphone beforehand.

During the appointment

The clinician will review your health concerns and ask questions.
They can provide advice, diagnose some conditions, and recommend treatments.
Physical exams are limited, so some issues may require an in-person visit.

Documentation and prescriptions

The clinician will document your visit in your health record. If needed, prescriptions can be sent electronically to your pharmacy.

Follow-up

Follow-up appointments may be scheduled to monitor your progress. You might wonder, “Is it normal to need multiple telehealth appointments?” Yes, some conditions require ongoing care that works well through virtual visits.

Benefits and limitations

Telehealth offers many advantages, especially for those living in remote areas or with busy schedules. It reduces the need to travel, saving time and money. Patients can access care from the comfort of their homes, which often makes it easier to fit appointments into daily life.

However, telehealth also has some limitations. One key drawback is the inability to perform a physical exam, which can affect diagnosis and treatment. Technology issues, such as poor internet connections or unfamiliar devices, may disrupt appointments. Privacy concerns also arise, as sensitive health information is shared online.

Advantages

Convenient access to healthcare without travel
Improved access for patients in remote or rural areas
Flexible scheduling that fits into busy lifestyles

Limitations

No hands-on physical examination
Possible technical difficulties during sessions
Concerns about data privacy and security

Many patients wonder, “Is it normal to need multiple telehealth appointments?” In some cases, follow-ups are necessary to monitor progress or clarify symptoms. Telehealth can complement in-person care, but it may not fully replace it for all health concerns.

Privacy, security, and safety

Privacy and confidentiality are key parts of telehealth care. Health providers use secure platforms that meet Canadian privacy laws to protect your personal information. These platforms often include encryption and strict access controls.

Common platforms used

Telehealth appointments may take place on video conferencing tools designed for healthcare or on secure patient portals. These platforms help keep your information safe during your visit.

How you can protect your information

Choose a private, quiet space for your appointment to avoid interruptions.
Use a secure internet connection, such as a trusted home Wi-Fi network.
Keep your device’s software and security settings up to date.
Do not share your login details or appointment links with others.

Patients often ask, “Is it normal to need multiple telehealth appointments?” Yes, it is common. Multiple sessions may be needed to fully address your health concerns while maintaining privacy and safety throughout your care.

Tips to prepare for a telehealth visit

Preparing well can make your telehealth appointment more effective. Before your visit, gather important information and set up your space to avoid interruptions.

Gather your health information

Make a list of your current symptoms, including when they started and how severe they are.
Prepare a list of all medications and supplements you take, including doses.
Have recent test results or medical records ready to share if needed.

Check your technology

Test your internet connection to ensure it is stable and fast enough for video calls.
Charge your device or keep it plugged in during the appointment.
Check that your camera, microphone, and speakers work properly.

Create a quiet, private space

Find a quiet room where you won’t be disturbed. Good lighting helps the clinician see you clearly. Inform others in your home about your appointment time to minimise interruptions.

Prepare questions for your clinician

Write down any questions or concerns you want to discuss. This helps you remember important points and makes the most of your time.

Many patients wonder, “Is it normal to need multiple telehealth appointments?” Yes, follow-ups can be common to monitor progress or adjust treatment. Being prepared helps each visit run smoothly.

FAQs

Is it normal to need multiple telehealth appointments?

Yes, it is normal to need multiple telehealth appointments. Some health concerns require follow-up visits to monitor progress or adjust treatment. Telehealth makes these check-ins easy and convenient.

How do I prepare for a telehealth appointment?

Find a quiet, private space with a strong internet connection. Have your health information and any questions ready. This helps your healthcare provider give you the best care possible.

Can I get prescriptions through telehealth?

Yes, many healthcare providers can send prescriptions electronically after your telehealth visit. This saves time and lets you get your medication quickly.

Is telehealth covered by Canadian health plans?

Most provincial and territorial health plans cover telehealth services. Coverage may vary, so check with your local health authority for details.

What if I need urgent care during a telehealth visit?

If your condition is urgent, your provider will advise you to seek immediate in-person care or call emergency services. Telehealth is best for non-emergency health issues.

Summary

Is it normal to need multiple telehealth appointments? Yes, it can be. Some health concerns require follow-up visits to monitor progress or adjust treatment. Telehealth offers a convenient way to stay connected with your healthcare provider without leaving home.

To use telehealth effectively, keep these tips in mind:

Prepare your questions and symptoms before each appointment.
Be honest and clear about any changes in your condition.
Follow your provider’s advice and report any new or worsening symptoms promptly.

Remember, telehealth is a helpful tool but not a replacement for in-person care when needed. If your symptoms are severe, sudden, or life-threatening, seek emergency care immediately. For physical exams or tests, an in-person visit may be necessary.

Using telehealth appropriately can improve your health outcomes and save time. Don’t hesitate to reach out to your healthcare team if you have questions or concerns about your care plan.

Is it normal to need multiple telehealth appointments

Is it normal to need multiple telehealth appointments