What To Do If You Lose Connection
Share
What To Do If You Lose Connection
Introduction
Telehealth, also known as virtual care, allows Canadians to consult healthcare providers using technology like phones, tablets, or computers. This service helps people get medical advice without leaving home. It is especially useful for those in remote areas or with busy schedules. Understanding What To Do If You Lose Connection during a virtual visit is important to ensure your care continues smoothly.
Medically reviewed by SASI Medical Review Board.
Virtual care matters because it:
- Provides quick access to healthcare professionals
- Reduces travel time and costs
- Supports ongoing management of chronic conditions
- Helps limit the spread of infections by avoiding in-person visits
However, technology can sometimes fail. Losing connection during a telehealth appointment can cause frustration or delays. Knowing the right steps to take helps you stay connected to your provider and receive timely care. This guide will explain simple actions to follow if your virtual visit is interrupted.
What is telehealth in Canada?
Telehealth allows patients to access healthcare services remotely using technology. In Canada, this means you can have virtual visits with your healthcare provider by phone, video, or secure messaging. These options help you get care without travelling to a clinic or hospital.
Each province and territory may offer different telehealth services and have specific rules. It is important to check what is available where you live.
How telehealth works
- Phone visits: Speak directly with your provider for advice, follow-ups, or prescriptions.
- Video visits: See and talk to your healthcare professional in real time.
- Secure messaging: Send questions or updates safely and receive replies within a set time.
Telehealth helps improve access to care, especially in remote or underserved areas. It also reduces wait times and limits exposure to illnesses.
If you experience technical issues during a virtual visit, such as losing your internet connection, know what to do. The focus keyword What To Do If You Lose Connection is important to keep in mind. Usually, your provider will try to reconnect or switch to a phone call to continue your appointment.
When telehealth is appropriate (and when it is not)
Telehealth works well for many common health concerns. It allows you to consult a healthcare provider from home, saving time and travel. Examples include minor infections, medication questions, follow-up visits, and mental health support.
However, some situations require in-person care or emergency attention. If you experience severe chest pain, difficulty breathing, sudden weakness, or heavy bleeding, call emergency services or go to the nearest hospital immediately.
Good candidates for telehealth
- Cold or flu symptoms without breathing trouble
- Skin rashes or minor injuries
- Chronic condition check-ins
- Prescription refills and medication advice
- Mental health counselling and therapy
When to seek in-person or emergency care
- High fever lasting more than 3 days
- Severe abdominal pain
- Sudden vision changes or severe headache
- Signs of stroke or heart attack
- Uncontrolled bleeding or injury needing stitches
If you experience technical issues during a telehealth visit, such as losing your internet connection, know what to do. Try to reconnect quickly, or call your healthcare provider’s office by phone. This ensures your care continues smoothly and safely.
How to access telehealth services
Canadians have several options to access telehealth services. These include contacting family doctors, calling provincial nurse lines, using walk-in virtual clinics, exploring employer benefits, and trying private platforms. Each option offers different ways to get care from home or on the go.
Family doctors
Many family doctors provide virtual appointments by phone or video. Patients should check with their clinic to see if this service is available and how to book a visit.
Provincial nurse lines
Most provinces offer free nurse advice lines. These services help with health questions and can guide patients on next steps. They are available 24/7 in many areas.
Walk-in virtual clinics
Walk-in virtual clinics allow patients to see a healthcare provider without an appointment. These clinics often operate online and can be accessed through provincial health portals or apps.
Employer benefits and private platforms
- Some employers include telehealth as part of their benefits package.
- Private telehealth platforms offer direct access to healthcare providers for a fee.
Patients should always check local availability and plan-specific details before using telehealth services. Knowing what to do if you lose connection during a virtual visit can help ensure care continues smoothly.
What to expect from a telehealth appointment
Booking your appointment
First, you schedule your telehealth visit through your healthcare provider’s website or by phone. You will receive a confirmation with the date, time, and instructions on how to join the session.
Giving consent
Before the appointment begins, you will be asked to provide consent for the telehealth visit. This ensures you understand how your information will be used and stored.
Using technology
On the day of your appointment, use a computer, tablet, or smartphone with a camera and microphone. A stable internet connection helps avoid interruptions. Follow the instructions to connect to the secure video platform.
What the clinician can and cannot do remotely
During the visit, the clinician can discuss your symptoms, review your medical history, and provide advice or prescriptions. However, physical exams and certain tests cannot be done remotely and may require an in-person visit.
Documentation and prescriptions
All notes from your telehealth appointment are recorded in your medical file. If needed, prescriptions can be sent electronically to your pharmacy.
Follow-up
Your clinician may schedule a follow-up appointment or recommend further testing. You will receive instructions on how to proceed.
What To Do If You Lose Connection
If your connection drops during the appointment, try to reconnect using the original link or app. If you cannot rejoin within a few minutes, contact your healthcare provider by phone to reschedule or continue the visit.
Benefits and limitations
Advantages of telehealth
Telehealth offers great convenience by allowing patients to connect with healthcare providers from home. This reduces the need for travel, saving time and costs. It also improves access to care for people living in remote or rural areas, where medical services may be limited.
- Easy access to healthcare without leaving home
- Reduced travel time and expenses
- Better access for remote communities
Challenges to consider
Despite its benefits, telehealth has some limitations. A physical exam cannot be performed, which may affect diagnosis accuracy. Technology issues like poor internet or device problems can disrupt appointments. Privacy concerns also arise, as sensitive information is shared online.
- No hands-on physical examination
- Possible technical difficulties during sessions
- Concerns about data privacy and security
Knowing what to do if you lose connection during a telehealth visit is important. Patients should have a backup plan, such as a phone call, to continue the consultation without delay. Being prepared helps maintain effective communication and care.
Privacy, security, and safety
Protecting your privacy and confidentiality is a top priority in telehealth. Healthcare providers use secure platforms that meet Canadian privacy laws to keep your information safe. These platforms often include encryption and strict access controls.
Common platforms may include video conferencing tools designed for healthcare or secure patient portals. Each platform follows guidelines to prevent unauthorized access and data breaches.
How you can protect your information
- Use a private, quiet space for your appointment to avoid being overheard.
- Ensure your internet connection is secure, preferably using a password-protected Wi-Fi network.
- Keep your device’s software and antivirus programs up to date.
- Do not share your login details or appointment links with others.
What To Do If You Lose Connection
If your connection drops during a session, try to reconnect promptly. If you cannot rejoin, contact your healthcare provider by phone or email to reschedule or continue the appointment. Keeping your contact information handy helps ensure you stay connected and your care is not interrupted.
Tips to prepare for a telehealth visit
Preparing well can make your telehealth visit smooth and effective. Start by gathering important information to share with your clinician.
- Write down your current symptoms clearly.
- Make a list of all medications and supplements you take.
- Have recent test results or medical records ready.
Next, check your technology to avoid interruptions. Test your internet connection and ensure your device’s camera and microphone work properly.
Find a quiet, private space where you can speak openly without distractions. This helps you focus and communicate better with your healthcare provider.
Questions to ask your clinician
Prepare a few questions in advance. This ensures you cover all your concerns during the visit.
- Ask about your diagnosis and treatment options.
- Clarify any instructions or next steps.
- Inquire about follow-up appointments or tests.
What To Do If You Lose Connection
If your connection drops, try to reconnect quickly. If that fails, call your clinician’s office by phone to continue your visit or reschedule. Keeping their contact information handy can save time and reduce stress.
FAQs
What To Do If You Lose Connection
If your telehealth session is interrupted, try these steps:
- Check your internet connection and restart your router if needed.
- Close and reopen the telehealth app or website.
- Use a different device or switch to a wired connection if possible.
- Contact your healthcare provider by phone if the issue persists.
Staying calm helps you resolve the problem faster. Your provider will understand and work with you to continue your care.
Is Telehealth Covered by Canadian Healthcare?
Yes, most provinces and territories cover telehealth services under their public health plans. Coverage may vary, so check with your local health authority for details.
How Do I Prepare for a Telehealth Appointment?
Find a quiet, private space with good lighting. Have your health information and questions ready. Test your device and internet connection beforehand.
Can I Get Prescriptions Through Telehealth?
Yes, many healthcare providers can send prescriptions electronically to your pharmacy after a telehealth visit.
Is Telehealth Secure and Private?
Telehealth platforms used in Canada follow strict privacy laws to protect your information. Always use official apps or websites recommended by your provider.
Summary
Telehealth offers a convenient way to access healthcare from home or anywhere. It saves time and helps you connect with providers quickly. However, technical issues can happen. Knowing What To Do If You Lose Connection ensures your care continues smoothly.
Key Steps to Follow
- Try to reconnect using the same device and app or website.
- Check your internet connection and restart your router if needed.
- Contact your healthcare provider by phone if the video call cannot be restored.
- Have your health information ready to share again if needed.
If you experience symptoms that require urgent attention, do not wait for telehealth to reconnect. Seek in-person care or visit the emergency department immediately. Telehealth is a helpful tool but should not replace emergency services when they are necessary.
Using telehealth appropriately can improve your healthcare experience. Stay prepared for connection issues and know when to switch to in-person care. This approach keeps you safe and ensures you get the right care at the right time.
External Resources
- Health Canada – Virtual Care
- Canadian Medical Association – Virtual Care
- Telehealth Ontario
- BC Children’s Hospital – Virtual Care
- Alberta Health Services – Telehealth
See also: [How to Prepare for a Virtual Doctor Visit]
See also: [Benefits of Telehealth in Rural Canada]
See also: [Privacy and Security in Telehealth]
See also: [Emergency Care vs Telehealth]
See also: [Telehealth Coverage by Province]
Disclaimer: This article is for informational purposes only and is not a substitute for professional medical advice.
