When uncertainty remains after a virtual visit

Dr. S. Langford December 24, 2025

When uncertainty remains after a virtual visit

Introduction

Telehealth, also known as virtual care, allows Canadians to consult healthcare providers using technology like video calls, phone, or secure messaging. This approach makes it easier to get medical advice without leaving home. When uncertainty remains after a virtual visit, knowing the next steps is important for your health and peace of mind.

Medically reviewed by SASI Medical Review Board.

Virtual care helps many people by:

Saving travel time and costs
Providing quicker access to healthcare professionals
Reducing the risk of spreading infections

However, virtual visits have limits. Sometimes, a healthcare provider may need more information or a physical exam to make a clear diagnosis. In these cases, follow-up actions are necessary to ensure proper care.

Understanding telehealth and what to do if questions remain after your appointment can improve your experience and outcomes. It also helps you feel confident in managing your health with the support of your care team.

What is telehealth in Canada?

Telehealth in Canada allows patients to connect with healthcare providers using technology. This includes virtual visits by phone, video calls, and secure messaging. These options help people access care without needing to travel to a clinic or hospital.

Each province and territory may offer different telehealth services and have specific rules. However, the goal remains the same: to provide timely and convenient healthcare support.

How telehealth works

Phone visits: Speak directly with a healthcare provider for advice or follow-up care.
Video visits: See and talk to your provider in real time, which helps with diagnosis and treatment.
Secure messaging: Send questions or updates to your provider safely and receive replies within a set time.

When uncertainty remains after a virtual visit, your provider may recommend an in-person appointment or additional tests. Telehealth aims to support your health while reducing unnecessary travel and wait times.

When telehealth is appropriate (and when it is not)

Telehealth works well for many common health concerns. It allows quick access to care without leaving home. Examples include colds, minor skin rashes, medication questions, and follow-up visits for stable conditions.

However, some situations require in-person assessment or emergency care. If symptoms are severe, sudden, or worsening, telehealth may not be enough. For example, chest pain, difficulty breathing, severe abdominal pain, or signs of stroke need urgent attention.

Good candidates for telehealth

Mild infections like colds or flu
Minor injuries such as small cuts or sprains
Chronic condition check-ins when stable
Medication reviews and prescription refills
Skin issues without severe pain or spreading

When to seek in-person or emergency care

Chest pain or pressure
Sudden weakness, numbness, or difficulty speaking
Severe abdominal pain or vomiting
High fever that does not improve
Signs of serious allergic reaction, such as swelling or difficulty breathing

When uncertainty remains after a virtual visit, do not hesitate to get an in-person evaluation. Your safety is the priority, and some conditions need hands-on examination or tests that telehealth cannot provide.

How to access telehealth services

Canadians can access telehealth services through several common channels. These options provide convenient ways to connect with healthcare professionals without visiting a clinic in person.

Common access points

Family doctors: Many family physicians offer virtual appointments by phone or video. Patients should contact their doctor’s office to learn about available options.
Provincial nurse lines: Most provinces operate free nurse advice lines. These services provide health guidance and can direct callers to appropriate care.
Walk-in virtual clinics: Several provinces support virtual walk-in clinics where patients can see a doctor without an appointment.
Employer benefits: Some workplaces include telehealth services as part of employee health plans. Employees should check their benefits package for details.
Private platforms: Various private companies offer telehealth consultations for a fee. Patients should verify credentials and privacy policies before use.

It is important to check local resources and plan-specific details, as availability and coverage vary across regions and providers. When uncertainty remains after a virtual visit, patients should seek further advice or in-person care as needed.

What to expect from a telehealth appointment

Booking a telehealth appointment is simple. You usually schedule it online or by phone. Before the visit, you may need to provide consent to share your health information electronically.

Preparing for your visit

Make sure your device has a stable internet connection. Use a quiet, private space to protect your privacy. The clinician will guide you through the technology if needed.

During the appointment

The clinician will review your health concerns and ask questions. They can assess many symptoms visually or through your description. However, some exams require in-person visits.

Clinicians can provide advice, diagnose common conditions, and recommend treatments.
They can send prescriptions electronically to your pharmacy.
Some tests or procedures cannot be done remotely and may require a follow-up visit.

After the appointment

Your visit will be documented in your health record. If needed, the clinician will arrange follow-up care or referrals.

When uncertainty remains after a virtual visit, your clinician may suggest an in-person appointment to ensure accurate diagnosis and treatment.

Benefits and limitations

Advantages of virtual visits

Virtual visits offer great convenience for many patients. They reduce the need to travel, which is especially helpful for those living in remote areas. Access to healthcare improves when patients can connect with providers from home or work. This flexibility often leads to quicker appointments and less time off from daily activities.

Convenient access from any location
Reduced travel time and costs
Improved access for rural and remote communities
Faster scheduling and shorter wait times

Limitations to consider

Despite these benefits, virtual visits have some limits. A physical exam cannot be performed, which may affect diagnosis accuracy. Technology issues like poor internet or device problems can disrupt care. Privacy concerns also arise, as sensitive information is shared online. Patients and providers must weigh these factors carefully.

When uncertainty remains after a virtual visit, an in-person follow-up may be necessary. This ensures a thorough assessment and appropriate treatment. Understanding both the benefits and limitations helps patients make informed decisions about their care options.

Privacy, security, and safety

Virtual visits use secure platforms designed to protect your privacy and confidentiality. Health providers follow strict rules to keep your information safe. These platforms often include encryption and secure login features.

Common platforms used

Many healthcare providers use approved video conferencing tools that meet Canadian privacy standards. These platforms help ensure your personal health information stays confidential during your virtual visit.

How you can protect your information

Patients play an important role in maintaining privacy. Here are some tips to help protect your information and environment:

Use a private, quiet space for your virtual visit.
Ensure your device has updated security software.
Log out of the platform after your appointment.
Avoid sharing your login details with others.
Use strong, unique passwords for your accounts.

When uncertainty remains after a virtual visit, do not hesitate to contact your healthcare provider. They can clarify any concerns and advise on next steps to keep your care safe and effective.

Tips to prepare for a telehealth visit

Preparing well can make your telehealth visit smoother and more effective. Here are some practical tips to help you get ready.

Gather important information

Write down your current symptoms, including when they started and how they have changed.
Make a list of all medications, vitamins, and supplements you take, including doses.
Have recent test results or medical records handy to share if needed.

Check your technology

Test your internet connection to ensure it is stable and fast enough for video calls.
Charge your device or keep it plugged in during the visit.
Make sure your camera, microphone, and speakers work properly.

Create a comfortable environment

Find a quiet, private space where you won’t be interrupted.
Use headphones if possible to improve audio quality and privacy.
Have a pen and paper ready to take notes.

Prepare your questions

Write down any questions or concerns you want to discuss. This helps you remember important points and makes the visit more productive.

Remember, when uncertainty remains after a virtual visit, don’t hesitate to ask for clarification or follow-up instructions. Your healthcare provider is there to support you.

FAQs

What should I do if I still have questions after a virtual visit?

When uncertainty remains after a virtual visit, it is important to reach out to your healthcare provider. You can ask for a follow-up appointment or request additional tests if needed. Your provider can guide you on the next steps to ensure your health concerns are addressed.

Can I get a prescription through telehealth?

Yes, many healthcare providers can send prescriptions electronically to your pharmacy after a virtual consultation. This makes it easier to get the medication you need without visiting a clinic in person.

Is telehealth covered by Canadian health insurance?

Most provincial and territorial health plans cover telehealth services. Coverage may vary depending on your location and the type of service. It is best to check with your local health authority for specific details.

How do I prepare for a virtual healthcare appointment?

Find a quiet, private space with good internet connection.
Have your health information and any questions ready.
Use a device with a camera and microphone for video calls.

What if I need urgent care after a virtual visit?

If your symptoms worsen or you feel it is an emergency, seek immediate in-person care or call emergency services. Telehealth is not a substitute for urgent or emergency medical attention.

When uncertainty remains after a virtual visit: What you need to know

When uncertainty remains after a virtual visit, it is crucial to understand your options and next steps. Telehealth is a valuable tool, but it cannot replace all aspects of in-person care. If your healthcare provider cannot fully assess your condition remotely, they will advise you on how to proceed.

Common reasons for uncertainty include unclear symptoms, the need for physical examination, or the requirement of diagnostic tests. In these cases, your provider may recommend:

Scheduling an in-person appointment for a thorough evaluation
Visiting a laboratory or imaging centre for tests
Monitoring symptoms closely and reporting any changes

It is important to follow these recommendations carefully. If you experience worsening symptoms or new concerns, seek in-person care promptly. Your safety and accurate diagnosis depend on timely and appropriate follow-up.

See also: [how to choose between virtual and in-person care]

Summary

Telehealth offers a convenient way to access healthcare from home. It helps many people get advice, diagnosis, and treatment without travel. However, when uncertainty remains after a virtual visit, it is important to know the next steps. Telehealth should complement, not replace, in-person care when needed.

Use telehealth appropriately by:

Preparing your questions and symptoms clearly before the visit
Following the healthcare provider’s instructions carefully
Being honest about your health history and current concerns

If symptoms worsen or new issues arise, seek in-person care promptly. Emergency situations require immediate attention at the nearest emergency department. Remember, telehealth is a helpful tool but not a substitute for urgent or complex care. When unsure, err on the side of caution and consult a healthcare professional in person.

See also: [benefits of telehealth for rural Canadians]

See also: [privacy considerations in virtual care]

See also: [how to prepare for a telehealth appointment]

External Resources

Disclaimer: This article is for informational purposes only and is not a substitute for professional medical advice.

When uncertainty remains after a virtual visit

When uncertainty remains after a virtual visit

Introduction